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FAQ

Here are some of the most Frequently Asked Questions by our customers

If you have a question that is not sufficiently answered here, please contact us and let us know!

What are the base metals used in your products?
Do you have a price list?
Can you send us some samples of your products?
Is your plating guaranteed?
What is the minimum order quantity?
How do I place an order?
What forms of payment do you accept?
How do you ship the order and what about taxes and customs duties?
How much lead time is necessary for delivery of an order?
What type of plating do you do?
Do you do other types of plating or only Gold plating?
What types of stones you use in your products?

A. Generally, Brass or Copper. Sometimes we use Alloy or White Metal.

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A. We do not have a print catalog or price list. Our product catalog is what you see on our website and our prices are published next to each product. We offer wholesale volume discounts for retailers and resellers and our prices are very competitive for the quality we offer.

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A. We have removed minimum order restrictions, so you can place small sample orders and try us before you buy in large quantities. If you would like to see bangle bracelet samples (which we sell in dozen packs), please let us know. We will be glad to send you samples for a small shipping & handling fee. Sorry, we can only send samples to other businesses and not individual retail customers at this time.

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A. It is not possible to calculate the life of the plating as it depends on various factors such as usage, climatic conditions like humidity and wear and tear. As a result, we cannot guarantee the plating life for any period of time.

We have had many loyal customers who have provided feedback that they are extremely satisfied with the quality of our products.

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A. We have currently waived any minimum order requirements because we want you to give us a try. We are so confident that you will come back and order over and over again!

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A. We accept the following payment methods:

All of the payment options below are provided to you with the highest security standards and PCI compliance requirements. Your credit card details are never stored and shared with us and you are directly providing it to our payments processor, who follow the strictest security measures to safeguard your data. You can buy from us with a 100% confidence!

Payment Method
Payment Options
Acceptance Mark PayPal is a trusted worldwide leader in online payments and is owned by eBay. You can use most major credit cards or your bank account to make an electronic payment, via PayPal. You do not have to register for PayPal to make a payment.
Now you can make payments without leaving our website, from our one-page checkout page! We have partnered with Authorize.net, another online payments processing leader in the industry, to offer you a secure and safe way to pay using your credit card. We curently accept Visa or Mastercard via this option.

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For Customers located in the USA

Our shipping options include via USPS, FedEx and UPS. Please select the appropriate shipping option at the time of check out. All orders are subject to stock availability.

All state, local and federal taxes applicable if any are your responsibility.

IMPORTANT NOTE TO CUSTOMERS LOCATED IN THE STATE OF OHIO

Ohio residents will be automatically charged sales tax upon checkout. If you are a reseller in Ohio, your purchase maybe tax exempt. You must mail or fax a proof of your tax-exempt status, in order for us not to charge any sales tax!

For International Customers Only

Generally, for orders up to $400 in value, we can ship via USPS Global Express mail, without the need for a licensed customs broker to clear your goods upon arrival at your destination. For bulk orders, you will probably have to have the goods cleared by a licensed customs broker in your country. Please consult your local customs authority for specific rules and regulations in your country.

We can also ship on F.O.B. terms via FedEx, UPS or DHL provided you give us your shipper account number. If you have an account number with FedEx, UPS or DHL, they can generally act as your customs broker as well and clear your goods for you.

If you do not have a shipper account number with FedEx, UPS or DHL (or other major carrier), you must provide us your customs broker information or fax us an authorization that you personally take responsibility to clear customs in your country, because your goods may be held up indefinitely with your customs officials upon arrival in your country, if it requires a formal entry. It is your responsibility to check and comply with local rules and regulations regarding customs clearance issues.

Customs duties, taxes and any other fees applicable are your responsibility!

 

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A. For items that we have in stock, we make every effort to ship your order within one business day, upon confirmed payment, provided your order is placed by noon Eastern Standard Time. If your order cannot be shipped within 2 business days, we would attempt to contact you via e-mail and/or phone number you provided.

Delivery times vary depending on your destination. You can get estimated delivery times for your order, based on the shipping option you selected, from either USPS, FedEx or UPS website. All orders ship from the US zip code 45040.

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A. We give a base coat of Copper and then a top coat of Gold or Silver. The plating is hard acid Gold plating and is durable as opposed to the usual alkaline plating. Our electroplating facility is ISO 9002 certified by KEMA of Netherlands and is state of the art. For our U.S. customers, we generally plate 14 KT gold color.

For reseller orders (bulk orders), we can also match any color sample provided by you, with a 100% color match guarantee with the sample you provide. Our specialty is that the entire lot will have the same color and from shipment to shipment the same color will be maintained.

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A. Yes, we currently have three tone and two tone bangles and bracelets. Three tone bangles and bracelets are in quickly becoming the fast-moving fashion trend of this year!

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A. We use top grade Cubic Zirconium (CZ), Crystals and semi precious stones such as Amethyst, Aquamarine, Topaz, Emerald etc. The CZ and semi-precious stones are prong set while the crystals are glued.

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